A New Career and Fresh Marketing Prospectives

A year ago I walked away from being a law firm marketing professional and joined The Showpros Group to work with an incredibly good friend, John Brown, at his highly successful business of producing live events. It was a move from being the buyer and sponsor representative on a committee, to being on the vendor side, and oh-my-gosh... after 25 years as "the client" I am really enjoying being on the side of producing the magic! It is like working at Disneyland and knowing what is happening underground to produce the miracle above.

Today we orchestrated the 17th Annual California On-Location Awards event at the Millennium Biltmore Hotel in L.A. – a 16 hour day of load-in, set-up, flow check, sound check, USTREAM check, walk-in, show control, load out and of course, working with an outstanding client throughout.

What I am learning along the way will be troubling for some, and enlightening for others. The horror of decision-by-committee and the politics of narcissistic want-to-be leaders is unfortunately rampant – and there are also an equal number (at least) of incredible people out there really giving their all to do great things.

I am not sure how, exactly, this blog will evolve... I will continue to write about what I learn along the way.

One Way to Make an Annual Sales Meeting Incredibly Engaging

Merit Property Management held their annual sales meeting this week at the Irvine Marriott — about 570 of their people in the room for the day. The program held the usual content of company updates, awards for successes and a fun series of videos we helped them produce. And mid-afternoon they did something that really blew me away!

The Chief Administration officer took to the stage and asked everyone to clear their tables of all content as a score of people started passing out gift bags to each table. As part of their annual meetings, beginning last year, they have determined to make charitable giving a part of the program. This year’s activity — care packages for military men and women serving overseas (last year they made blankets for children in need).

First they honored the existing veterans within the room and launched into preparing the care packages. Each table created a Hero’s t-shirt (drawing or writing whatever they wanted on a white t-shirt with colored markers), wrote personalized messages on provided thank you cards, and then filled a shipping box with multiple items purchased by Merit specifically for the packages. They had even done their homework and spoke with military representatives to find out what items a soldier, sailor, airman or Marine would want to receive.

Maybe this is something other companies are already doing … it was a first for me and I was moved. The activity was energizing, people were really engaged, there was a lot of laughter and I witnessed how it drew their workforce together.

I look forward to recommending this type of activity to everyone of our clients. I hope you pass it forward with your company.

A Short Riff on Attorneys Photos

Photos are a funny thing -- they capture our image in a instant and live forever as a projection of whom we are. And sometimes, a photo is the first time a potential client get a visual impression to match to a name.

So, what do your photos communicate?

Remember, attorneys are the product a client buys. While the brand reputation of a law firm is amazingly important a buyer ultimately makes a choice for the product. Understand there is a difference between the knowledge of an attorney and the personality of an attorney. Knowledge is the commodity -- personality is unique.

Do your photos reflect the unique personalities of individual lawyers?

There are so many great photographers out there that can produce much more than chest-up head shots half turned in front of a mottled blue canvas backdrop! Our lawyers deserve more than a photo one step better than a drivers license capture.

Conversation Starters

It's an age old dilemma when meeting new people at a business event. “If I meet someone what am I going to say?” You wonder how to start a conversation and worry that you’ll sound silly commenting on the usual stuff like sports scores and the weather for the billionth time. Here’s how to change that.

When you say hello and he/she responds with the usual, “How are you?”, answer in this way:

“Today I am feeling ____(see list of feelings below) because ______.”

The list of feelings you can choose from are: Loving | Joyful | Happy | Peaceful | Grateful | Fearful | Angry | Sad | Hurt.

Do not use any other words. It might sound something like this:

Them: “How are you?”
You: “Thanks for asking. Today I am feeling peaceful because most of the things I wanted to get done this week have been accomplished.”

The reason it works is that you are answering with openness and honesty -- actually opening the door to a more meaningful conversation. Your answer will create questions and off you go on a great conversation!

What about the words fear, anger, sad and hurt. Should you use them? Absolutely. If it is what you are feeling, say it. “Today I am feeling angry (or) sad because it cost me $50 to fill my gas tank.” “Today I am feeling hurt because a long time friend in moving back east.”

It is the open and honest sharing that will win you a new friend!

This works when you state feelings and reasons that are real. Connecting with people requires a little risk… take the chance so that you can reap the reward.

Technorati Tags: Legal Marketing, Professional Services Marketing, Marketing, Business Development, Business Networking, Sales

Your Reputation is Your Brand

Its been said you can tell a lot about a person by how they treat waiters and waitresses in restaurants -- and I agree that is a pretty accurate barometer. In the business of professional services the brand of a firm is so closely linked to the personality and character of its partners that it can be said the reputation of one partner will be the brand for all.

At one firm I've worked with there was a partner that was smooth as silk in his treatment of client executives yet, was a caustic, rude man to everyone else including the non-executive staff at his client companies. When a client would finally say (and eventually most of them did), 'enough is enough,' and went looking for new representation, there was nothing we could do as a firm to salvage the business. We were told quite often that any firm that allowed that type of behavior was not the firm they wanted to be with....

If you struggle to understand how to create or affect your firms brand, just look to its smallest parts; the reputation of your individual partners. What is their reputation both inside and outside the walls of your office? Ask your clients for their opinion of the people in your firm and then ask them about their opinion of your firm in total. You’ll find the two sound very much alike.

Your reputation is your brand.

Technorati Tags: Legal Marketing, Branding, Marketing, Professional Services Marketing, Reputation

Working an Event in 60 Minutes or Less

UPDATE: 'Tis the holiday season -- family, tradition, joy. . . and business related celebrations -- too many to count. Right now is a great time to reinvigorate, renew and begin great relationships! I am reaching back into my archives this holiday season to bring back some of the most popular posts on event networking -- tips and ideas that will help you make the most of this December.

Working an Event in 60 Minutes or Less
I attend more than 150 business events events every year. That's a lot of crackers, cucumbers, cheese, cheap wine and name badge spotting. Phew! It takes its toll and I'm not always capable of handling a full two to four hour production from start to finish. During heavy event seasons I've also had to cover two or more events in one evening. And, sometimes work or life commitments dictate how quickly I need to leave. Whatever the reason I've learned a few things about maximizing an event without attending for the duration.

• Arrive early -- (when possible) I might be the first person there. This allows me time to talk with organizers, association principles, etc. These are all good connections to have and explore. They can key me in on expected attendees, future activities and opportunities.
• Read the names on the badges at the registration table. I like knowing whom I might meet; prospects, clients, competitors, referral resources, etc.
• Once people start flowing in I stay near the entrance to the main networking area. People are more capable of being easily engaged in conversation earlier than later. Plus, I will have a better chance of meeting everyone I want to meet. More importantly I am seen by a maximum of attendees. Being seen is almost as important as being known.
• If I must visit the bar or food tables -- I greet someone and invite them to join me. From the front door almost everyone is headed to one of those two places as their next stop after registration.
• I offer to bring drinks to a gaggle of people. They will definitely include me in their conversation when I return and people feel good about people that pamper them.
• After about 30 minutes, when the crowd has really grown and a good buzz is happening I walk from the entrance to the furthest point away in the networking space. Along the way I greet people I know but haven't spoken with yet, I wave and nod at people I've already talked to, and smile at as many people as look me in the eye.
• Once at the back of the room I survey the room for a cluster of VIPs hoping I know someone in the gathering. If so... that's where I'm headed. If not, I look for a fellow service provider to discuss who is attending. What we can do together is make mutual introductions and share information/insight about people in the room.
• When the event is 45 minutes old I have pretty much "worked" the room and can start toward the exit much like I entered; nodding, shaking hands, and smiling.

What I have accomplished is immense! I was seen by many, I appeared to be known by many, I made all-important connections (and set up opportunities for private meetings), and been a contributor to the all important buzz of an event.

For the record let me say that I think it is bad form to leave early. For all of the effort that individuals put into an event -- it is the decent thing to stay to the end (I hope for the same from attendees at events that I orchestrate). But, at every event it is not possible for me to stay as it is not possible for everyone that shows up.

If you find that your time is limited these where just a few ideas for making the journey productive.

The Dangers of Reading from a Script or Teleprompter

I helped produce an awards event this evening -- each presenter was reading from a teleprompter. And each presenter sounded like he/she was reading from a teleprompter -- flat delivery, stumbling over complex sentences and dry humor delivered like a news story. OOF! The best moments of the evening came when award recipients were given the podium to make a few off-the-cuff comments (no script).

A truth is that most business and community event presenters are not professional actors or Emcees. It's just us regular folk. Someone hands us a script or tells us to look at the teleprompter and off we go hoping not to look the fool.... Here are a few suggestions for injecting a bit more personality and fun back into scripted events:

• Hire a coach to work with your presenters for an hour or two. A good coach will offer valuable instruction on voice modulation, engaging the audience and working with the script, not for it.
• Don't put humor in the script word-for-word. Instead put a placeholder in the script and have the presenter practice his/her delivery.
• Place reminders in the script for the presenter to look at and talk with the audience.
• Have the presenters read through and rehearse BEFORE the day of the event.

A great presenter, to me, is one who sounds like he/she is using his/her own words to engage me in the importance of what is being said. This can only happen with coaching, preparation and passion.

MC Joins The Showpros Group

I have joined The Showpros Group -- in a more real light, I have joined with John Brown, an exceptional individual!

This is quite the move for me. After more than 16 years marketing law and accounting firms I have chosen to go over to the other side and become a vendor -- and am happy for the move.

What John does is create exceptional audience experiences. John has been my go-to guy for a long time and I'm so excited to be a part of what he creates. What we can create together is yet to be seen, but I have to say, I am so excited to be back on the creative side of performing extraordinary!

Stay tuned for more.

One Relationship is Better Than One Hundred Acquaintances

What is the price of one great business relationship? Could it be worth the cost of your annual marketing budget? I bet the answer is, "YES!"

How to Quite an Audience

I was at an awards event this evening and noted once again the ever present challenge of quieting an audience. There are no bad people here, just passionate and enthusiastic attendees engaged in having fun and enjoying good conversation.

As an Emcee at many events I have found one method for getting the attention of the audience that has NEVER failed.

From the podium say this: "If you can hear the sound of my voice turn to the person next to you and say shhhhh."

If needed say it again. Personally I have never had to say it more than twice. Amazingly, people perform the task and within seconds I've enjoyed a rapt and attentive audience.

Who Do You Know That Needs to Know Someone Else?

Everyone I know needs to know someone else I know. Everyone.

There is no time like right now to get started on making introductions.

The Rule of 52

There are 52 weeks in a year. If you committed yourself to scheduling one meeting per week for one year with potential clients, existing clients or referral contacts could you imagine that your result would be incredible? I can. I've done it.

This is a really, really simple thing to do. One meeting each week -- preferably a meal, with someone you'd like to get to know or know better.

I challenge you to do poorly if you're committed to the Rule of 52!

What Clients Want

Matt Homann posted an incredibly insightful graphic about what potential clients look for when hiring an attorney (seen here). I absolutely agree with Matt, except when the decision maker is another lawyer (i.e. corporate or outside counsel). One lawyer measuring another still comes down to what is represented on the left of Matt's chart.

Social Media is All About Being Social

Thom Singer delivered this post yesterday; "Is Social Media Really Social?" He offers great thoughts about how social sites are becoming entertainment outlets and we are starting to sit back, not participating, as we wait to be entertained.

It is true we are entertained and instead of turning on TV many of us are turning on our computers (and smart phones) to veg-out -- but we still NEED to talk and that is evolving too.

I am someone who wants to be a part of a conversation. In my personal social media journey I have migrated from viewing the entertainment to scrolling to the comments segment of a page. On Amazon I pay more attention to reader reviews, on Digg I read the commenter blather, on Twitter I follow thought-posters and un-follow product pushers and on FourSquare I read the visitor log to discover more about where I am currently standing. As soon as any favored social site jumps the shark and becomes a corporate shill I am out the there.

Some of the social sites that started this revolution have become more entertainment than social -- it is bound to happen... but Thom is right about this; Keep being social! It is the conversation that matters.

Take a Chance -- Say Hello to Someone You Do Not Know

Some habits are hard to break... like hanging out with whom we know at an event with hundreds of new relationship opportunities.

Tonight was the first ever Orange County Business Journal General Counsel of the Year Awards gala. To the credit of Executive Editor Rick Reiff and Publisher Richard Reisman the attendance was stellar and thank you for recognizing the rock stars behind the scenes that make the wheels go fast (i.e. general counsels).

The habit I witnessed at the event this evening is our propensity to migrate and remain within the circle of relationships we already have. In a room filled with unknown people (decision makers we should get to know) we sought out any person that provided a safe haven -- no risk, nothing uncomfortable. In a room filled with opportunity we choose not to take a chance at a cost of $150.00 per ticket.

I know most of us (me included) are not extraordinarily extroverted people and feeling safe is important... but if I could encourage you to meet just ONE new person when you venture out. It really is worth it.

Bringing It vs Winging It

I have worked with a lot of professionals at all points of their careers. Some exceeding all expectations and others just getting by on their effort. Along the way I've formed a few thoughts about who is authentic and who is not. That the basis of the list below. What I hope for is to work with professionals that know how to bring it -- and not endure people that are winging it.

1. People who bring it don’t worry about anything. They have truly done everything they can do, so worrying is a complete waste of time. People who just wing it constantly wonder what they could have done better, or what they need to do tomorrow to make up for today’s shortcomings.
2. People who bring it may be scratched, beat up, bruised, or bleeding, but they go to bed knowing that they truly fought their best fight, and they are at peace as a result. People who just wing it are masters at coming up with reasons (excuses) for why they didn’t make an all out effort.
3. People who bring it live up to their personal integrity every single day, even if it means a lack of security, or if it means taking a risk. People who just wing it always take the safe route, and they die just a little bit inside each time they give up what they truly want in order to settle for what they believe they can have.
4. People who bring it realize that every 60 seconds of their life is another 60 seconds that they can take action towards their goals. People who just wing it always have reasons (excuses) for why they haven’t yet finished a project, or accomplished a goal.
5. People who bring it understand that their position of power is something that they create internally, and that it has nothing to do with the outside circumstances. People who just wing it can always justify their willingness to give up control of their lives with lots of “real world” reasons for why it’s all out of their hands.
6. People who bring it also know that they are bringing it, and even if they live in a cardboard box, their cardboard box is the best one on the block because it was built with confidence and pride, not lack and despair. People who just wing it are well aware of the fact that they are winging it, and no matter how successful or unsuccessful they are, the voice in the back of their mind never stops reminding them that their life isn’t what it could be. They are also quite proficient at ignoring that voice.

Look People in the Eye

I have met thousands of men and women for the first time on countless business occasion. Whom I've remembered is a pretty short list. To a person whom I remember are the individuals that looked me in the eye as we spoke -- they were focused on me. Even more importantly, they made me feel like I was the most important person in the room in that moment.

A simple thing like eye contact made all the difference.

If you can develop this one skill, looking people in the eye as you speak, you will be amazed at how quickly you gain new friends and business allies.

No Compromise = Change

The business of creating change is an uncomfortable place to live... and exciting as all get-out!

Working at a law firm I witness the attorneys of my firm accomplishing incredible change for their clients almost every day. The lawyers of my firm push innovative ideas, dismantle old beliefs and make risking everything seem easy... and it works!

So, when I can bring the lawyers at my firm to a similar point in marketing related ways I am elated! It means I have brought them to the brink of change. Either my attorneys will take a new (marketing) step forward or choose to retreat back into their comfort zone.

This is the risk I accept as a marketer at a law firm. If the attorneys accept the challenge of change I have much to do. If my attorneys retreat toward a comfort zone I had better start considering my longevity.

My challenge for myself, and for all law firm marketers, is that I/we never stop challenging our firm to move forward, in the same way my lawyers never stop challenging our clients.

Can we do anything less?

Being the Lawyer People Expect to Meet

When meeting someone for the first time we have nanoseconds before we are judged and cataloged. We either fit his/her expectations and have an opportunity to continue toward a relationship, or we did not fit... and the relationship has already failed.

Attorneys face a double whammy! First, a lawyer is judged as a person and in that same nanosecond, judged and cataloged as a lawyer.

Most attorneys I've ever known are incredible people and in most cases will pass the first test with flying colors. Unfortunately, many I know do not pass the second -- the reason will surprise you.

Growing up in a media age your clients and prospects eat a continual diet of images and personalities via television, media outlets and movies that leaves an imprint of whom a lawyer is, performs and acts. It's a stereotype. Whether you project the stereotype, or not, will impact first impressions -- the nanosecond before judgment.

In general, everyone who is not a lawyer expects you (the lawyer) to act like a lawyer. What that looks like is this:

• Composed
• Eloquent
  
• Serious
• In control
• Successfully attired (fitting to the occasion)
• Appropriately opinionated
• Poised
• Aggressive
• Smart
• Successful
  

In other words, a leader with class and distinction.

None of this whole stereotyping stuff is fair, but it's real and everyday. If you wish to succeed as a lawyer I encourage you to act like one!

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Never Say, "I'll Give You a Call."

Here's the scenario: I'm at a business mixer meeting, greeting and doing the schmoozing thing. I engage in a conversation with someone I've never met and determine this a nice person and all, but not really anyone I need to connect with beyond this evening. We exchange cards and as we part I state, "It was great to meet you, I'll give you a call."

The truth is I probably won't (You do it too so don't get on your high horse!). At business mixers we say a lot of stuff to be nice and we have to stop doing that.

What I should have said as we parted is, "It was great to meet you."

Long story short -- If I will actually follow up with a call then I should do that without the impromptu promise. But if I say I will call and I do not then I may be creating a reputation problem.

Long story shorter -- You will meet lots of people you're not interested in engaging further. Be real and be honest, just move on with no fake promises or niceties.

Never say, "I'll give you a call."