Monday, November 07, 2005

Focusing Value on One Client

I am constantly amazed at the smart thoughts published on Harvard Business School's "Working Knowledge". Today they let loose another gem called, "The Three "Ds" of Customer Experience".

Of particular interest is bullet number two; "They deliver these propositions by focusing the entire company on them with an emphasis on cross-functional collaboration."

Tactically it just makes sense to focus many against one and not one against many.