Thursday, June 12, 2008
How to Help Your Clients Feel Like You Do Not Care
Michelle Golden's article, "Must Be The Annual "Let's Send Them Everything We've Got" Mailing..." over at the Golden Practices blog, struck a cord with me. Too often I have witnessed brilliant lawyers and accountants ignoring sound advise about client care. Michelle's article is a clear, first-hand illustration, from a client perspective, of good advise ignored. My advise -- do not be "that" person.