Thursday, June 12, 2008

How to Help Your Clients Feel Like You Do Not Care

Michelle Golden's article, "Must Be The Annual "Let's Send Them Everything We've Got" Mailing..." over at the Golden Practices blog, struck a cord with me. Too often I have witnessed brilliant lawyers and accountants ignoring sound advise about client care. Michelle's article is a clear, first-hand illustration, from a client perspective, of good advise ignored. My advise -- do not be "that" person.